FAQS

You may return new, unopened items fulfilled by TheMixtapeChannel.com within 7 days of delivery for a refund (excluding shipping costs and a 20% restocking fee). Items should be returned in their original packaging. In order to process your return quickly and effectively, please include your order number and the reason for the return. Please Note: Any and all items being shipped to any prison or correctional facility are not refundable. No Exemptions!

You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days). We’ll notify you via email of your refund once we’ve received and processed the returned item. Please Note: Any and all items being shipped to any prison or correctional facility are not refundable. No Exemptions!

Items that are not returnable include any media (CDs, Mixtapes, etc.) that has been opened or is not in original package.
Other items that are not returnable:

Any items that have obvious signs of use
Any item not returned in the condition it was received
Any and all items being shipped to any prison or correctional facility (No Exemptions)
If you find that an item is defective after it has been opened, we will happily exchange said item or send you a replacement of that item.

Unfortunately, we cannot offer refunds after 7 days. Any items returned after 7 days are not the responsibility of TheMixtapeChannel.com.

If you would like to exchange an item that you purchased for a different one, you may do so as long as your item has not yet been processed or shipped.

If you need to change your order, please contact us to make arrangements before your order has been processed or shipped. We will do all our very best to satisfied you 100% if possible.

TheMixtapeChannel.com accepts the following payment options:
Credit Cards
Most major credit cards including Visa, MasterCard, American Express and Discover accepted. [No Minimum] [USA & International]

Currently TheMixtapeChannel.com uses the United States Post Office for all U.S. and International orders. All orders are shipped with a USPS tracking number that tracks the order from pick-up to delivery. See Viewing Your Order Status below to see how to retrieve your tracking information.
U.S. Customers – here are your options:

USPS DOMESTIC SHIPPING [Average 5-7 business days from the date the order was shipped or sooner in most cases)

Please Note: Were not responsible for postal service delivery delays or your order being delivered to a wrong address do to you providing an incorrect shipping address, if and when any.
Were also not responsible for any orders being shipped to any correctional facility that won’t accept them. If the order is rejected, refused or returned, you will need to contact us so that you may choose from the following options:
(Option 1) Re-pay shipping cost to have order re shipped to your home address or any other address of your choice.

International Orders – here are your options:
USPS INTERNATIONAL SHIPPING [7-11 business days from the date the order was shipped]

International shipments are subject to customs duties – taxes imposed on goods when transported across international borders. Customs duties protect each country’s economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.
You as the customer and receiver are responsible for any international shipping duties and tax fees imposed by your country of import.

TheMixtapeChannel.com offers its customers the ability to pre-order certain items up to several days before its release date. If you decide to buy an item that is on Pre-Order, your order will be shipped when we have the item in stock.

Back-Ordered Items
TheMixtapeChannel.com fulfills 100% of its orders in their entirety without backorders within 24 – 48 hours of when the orders are placed. However, there are instances when a particular item will go out of stock. If this happens, then we will ship the rest of your order within the 48 hour time frame. Any back-ordered item will be shipped separately when it is back in stock. If the back-ordered items do not come back in stock within 30 days of your order date, a credit will be placed on your account for the total amount of the back-ordered items including any shipping costs for that item. These credits can be used towards any purchase on TheMixtapeChannel.com within 1 year of the original order date. If you choose to receive a refund rather than a credit, then please contact us and we will happily refund your payment for any unfulfilled back- ordered items.

Setting Up a TheMixtapeChannel.com Account
Need to find out where your stuff is? Want to print an invoice or make a change to an order? Need to update your account settings?

Visit the “Your Account” section on our website which offers you all the tools that you need to take control of your orders, account settings and experience on the TheMixtapeChannel.com website.

Viewing & Tracking Your Order
The easiest and most convenient way to view and track your order is by setting up a TheMixtapeChannel.com Account upon check-out. This will allow you to view any orders that you have placed on TheMixtapeChannel.com by simply logging in to your Account located on the top or left-hand panel of our website.
If you choose not to register as a TheMixtapeChannel.com member/customer, then you can also view your tracking information by visting Www.Usps.Com and inserting the tracking number that was sent to you via the confirmation email with order completed status on it.

By Phone:
Direct: 800-650-8020
By Email:
sales@themixtapechannel.com 
By Contact Form:
Please Click Here

TheMixtapeChannel.com is ready to take your orders 24 hours per day, 365 days per year. If you need to contact us, however, then please take into consideration our hours of operations, which are Monday through Friday, 10 am – 5 pm,(Eastern Standard Time). We are closed Saturdays and Sundays. We are also closed on holidays.